COVID-19 Member Update:
Temporary Club and Spa Closures

21/03/2020

Dear Guest / Member,

As a direct result of the Government’s latest instructions to the leisure and hospitality industry, I am afraid that we are being forced to close all our leisure clubs and spas nationwide from 3:00pm today (Saturday 21st March 2020).

Whilst we know that this will be extremely disappointing for all our members, guests and staff, regrettably we are obliged to temporarily close these facilities to protect you and your families by helping to limit the spread of Coronavirus.

Please be assured that, during the closure, you do not have to alter your payment arrangements.
We have automatically suspended all membership direct debits from today, as you will no doubt have lots of other things on your minds at the moment!

We have committed to review the situation monthly and will communicate regularly with members, letting you know as soon as possible when we are able to welcome you back to our facilities.

Because we know many of you will want to continue to keep fit until we reopen, we are providing a range of fitness-at-home and nutrition support via our social media pages and we have also partnered with Les Mills to support our members.

You’ll find 95 free workouts for all levels of fitness via the links below, helping you to continue your workouts from home until we reopen.

In the event that you have questions arising from today’s announcement we have set up a dedicated email to expedite member enquiries – memberships@macdonald-hotels.co.uk.
(We would respectfully ask you to be patient, as we anticipate enquiry volumes may be high over the next few days.)

I know that this will be disappointing news for the entire Vital Health and Wellbeing community. However, please be assured that we will be open again as soon as humanly possible and look forward to welcoming you back in the very near future.

In the meantime, we send you and your families every good wish at this difficult time.

Macdonald Hotels Team